Terms and Conditions

Physiofit Shetland Ltd Terms and Conditions for Assessment and Treatment

These terms and conditions should be read in conjunction with Physiofit Shetland Ltd Privacy Notice and with the Terms and Conditions for the Use of our Website.

Appointment Types

Your first appointment will be a new appointment and any further appointments will be a review appointment. Length of appointments will vary depending on the complexity of the problem. Review appointments are usually shorter. Appointments are made in the name of a specified client, and are not transferable.

If you have a separate condition, this will require a separate new appointment.

If it has been more than 8 weeks since your last appointment, you may require another new appointment.

Appointment Costs

Our costs are advertised and may change from time to time. If you are unsure of the cost or type of appointment then it is your responsibility to ask us at the time of booking your appointment. New appointments will usually cost more than review appointments.

Costs of any equipment you wish to purchase from us is not included in the appointment price.

Arriving at the Clinic

We do not have a receptionist, so please take a seat in the waiting room on arrival. We operate a prompt schedule and will aim to see you at the time of your appointment. A late arrival will mean that your time is reduced, but you may still be charged the full price of treatment. If you arrive late for your appointment then we will try to see you if possible, but if you are more than 10 minutes late then it is possible that you may need to reschedule and be charged for this appointment. Any missed appointments will be charged.

Results of Treatment

At Physiofit Shetland Ltd we strive to offer you effective, evidence based therapy in order to meet your agreed goals. However, we recognise that many different factors can impact on personal outcomes, and we make no guarantees regarding the outcomes of treatments.


The physiotherapist may ask you to remove items of clothing, e.g. shirt, but they will not ask you to remove your underwear. If you have a leg problem then you may wish to bring shorts to change into. If you have a neck or arm problem then you may wish to wear a vest.

Mobile Phones

Please turn mobile phones to silent.


Payment is due in full on the day of each individual appointment.

Payment Methods

We accept cash or cheques


To cancel an appointment please call 07938708308. The other way to contact is to write to: Physiofit Shetland Ltd, 8 Hillside Brae, Gulberwick, Shetland, ZE2 9FD. Cancellations within 24 hours will be charged.

If, due to unforeseen circumstances, we have to cancel your appointment we will use the contact details that you have provided. It is your responsibility to let us know if your contact details change. If possible we will offer you an alternative, e.g. an appointment at a similar time with a different therapist. If this is not acceptable to you or is not possible then we will offer you an appointment with your therapist at the first available opportunity. We take no responsibility for the cost of travel to cancelled appointments or for any other associated costs.

Data Protection

Physiofit Shetland Ltd strictly adheres to the Data Protection Act 1998, which sets rules for the processing of personal information. This applies to both manual and computer records. Clients have a right to access information held about them either electronically or in paper format. Clients who wish to obtain this information will need to contact Physiofit Shetland Ltd: Physiofit Shetland Ltd, 8 Hillside Brae, Gulberwick, Shetland, ZE2 9FD. There will be an administrative change of £50. For further details please see Physiofit Shetland Ltd privacy statement.


Physiofit Shetland Ltd is committed to maintaining strict confidentiality. This means that patient information is accessed only on a strict need to know basis, and everyone with access to patient information is aware of their responsibilities under the Data Protection Act 1998, and under Physiofit Shetland Ltd policies and procedures. For further details please see Physiofit Shetland Ltd privacy statement.


Physiofit Shetland Ltd requires client consent for both processing client data and for treatment. The client signature on the initial assessment form confirms that the client has read and understood the terms and conditions and that the client consents to assessment as a private client and the settlement of the cost of assessment and treatment.

Consent to treatments will be confirmed verbally during appointments.

Consent to sharing of information, e.g. with the client's GP, will be confirmed verbally before information is shared.