FAQs

Find the answers to our most frequently asked questions.

Q. How much will my appointment cost?
A. Initial appointments cost £60.  Review appointments cost £45 unless we advise you otherwise at the time of booking.  If we feel you would benefit from a longer review appointment for your condition, this will cost £60 and we will discuss this with you before you book your next appointment.

Q. How can I pay?
A. We accept cash or cheques. Payments must be made after each appointment.

Q. I missed my appointment, will I be charged?
A. Yes, you will be charged the full cost

Q. How do I cancel my appointment?
A. To cancel an appointment please phone 07938 708 308. The other way to contact is to write to: Physiofit Shetland Ltd, 8 Hillside Brae, Gulberwick, Shetland, ZE2 9FD. Cancellations within 24 hours will be charged.

Q. What should I wear to my appointment?
A. You should wear/bring appropriate clothes such as shorts or vests.

Q. Do you have equipment available to buy?
A. Yes we have some items available, samples of which can be seen during your appointment.

Q. Is there anything I can do at home to help my injury?
A. Absolutely, use this link https://www.nhsinform.scot/injuries/muscle-bone-and-joint-injuries-problems to find self-management advice.

Q. Do you provide treatment on the NHS?
A. 
No, PhysioFit Shetland is a private practice only and patients will be charged for appointments.  You can ask your GP to refer you to an NHS physiotherapist or submit an NHS self referral form yourself to the Gilbert Bain Hospital.

Q. Do I need a GP referral?
A. Not at all, you can contact us to make an appointment or complete our self referral form and send it back to us.